Refund policy Refund Policy

Disclaimer: In the event of any discrepancy or conflict, the English version will prevail over the translation.

Once we receive your return or the seller notifies us of receipt of return, as the case may be, a refund is issued to the original payment method (in case of pre-paid transactions) or to your Kisan-Guru Wallet / as Kisan-Guru Loyalty Points  balance (in case of Pay on Delivery / Cash-on-Delivery orders).

Refund Timelines:

The refund time period for different modes of payments is provided below.

Available refund method

Refund Time-frame

Kisan-Guru Fulfilled orders  (After the return is received by Kisan-Guru)

Seller-Fulfilled orders (After seller notifies Kisan-Guru of receipt of return)

Prepaid Orders

Kisan-Guru Wallet Balance*

2 hours

Credit Card/ Debit Card

2-4 Business Days

3-5 Business Days

Net Banking Account (Credited to Bank Account)

UPI Linked Bank Account

2-4 business days

Pay on Delivery Orders

NEFT to Bank Account

2-4 Business Days

3-5 Business Days

Kisan-Guru Wallet Balance*

2 hours

Paper Cheque

8-10 business days


*Kisan-Guru Wallet balance is a sum of all balances associated with Kisan-Guru Loyalty Points in your account.

If the standard time-frame as mentioned in the above table has expired and you have still not received the refund, please contact your credit or debit card issuer or your bank for more information. Refunds will not be processed in cash. Refunds can be processed via paper cheque only in exceptional cases.

Note: International customers would need to reach out to our Customer Service team to get refunds for their purchase. The refund would be made to the original payment method/instrument used to make the initial purchase.

For Seller-Fulfilled orders:

1. For damaged/ defective items, the seller will issue a refund if the item cannot be repaired or replaced.

2. In any case where a refund is required, the seller(s) need to authorize that refund. can assist in facilitating refunds for you only when the seller notifies us of the receipt of the item. Once the seller notifies us of the receipt of the return item, the above refund time period will apply for processing refunds.

Refund for Pay on Delivery / Cash on Delivery Orders:

For Pay on Delivery orders, refunds will be processed to your Kisan-Guru account (as Kisan-Guru Wallet Balance).

Note: Refunds cannot be processed to third-party accounts. The name on your Kisan-Guru account should match with the name of the bank account holder.


Shipping Cost Refunds

  1. For Fulfilled by Kisan-Guru Eligible items, return shipping costs of upto Rs. 50 will be refunded. The cost of gift-wrapping will also be refunded, if any. All such refunds will be issued through Kisan-Guru Wallet. 

Note: If you incur return shipping charges over Rs.100 for returning large and heavy items, you can contact us for an additional refund. For refund of such additional charges, proof of payment, like a courier receipt needs to be submitted. 

  1. If you're returning a Seller-Fulfilled item, you can request the seller to reimburse the return shipping charges you incurred. In such cases, a seller might ask you to provide the courier receipt.

Note: The seller will not refund the shipping cost incurred in case of remorse returns.